Servant Leadership in 2021:

Leading with Purpose

Many current organizations are taking renewed interest in the traditional concept of ‘Servant Leadership.’ Servant Leadership involves the understanding that the most effective leaders serve their people, by supporting, listening, encouraging, and maximizing the unique potential of each individual.

Emotional Intelligence for Leaders: Strategies for Increasing Your ‘EQ’

  • What is Emotional Intelligence?

  • Which facets of Emotional Intelligence are most important for leadership success?

  • Can Emotional Intelligence actually affect one’s income level?

  • How can I increase my Emotional Intelligence?

Toolbox 101 for Leaders:

Understanding Key Roles, Responsibilities, and Expectations


Many times, ‘leadership’ seems like a lofty, philosophical concept. The reality, though, is that research and practical experience can help us identify specific traits and behaviors of leaders who consistently motivate their teams to excellence.

The Mentally Strong Leader:
Strategies for Facing Uncertainty with Quiet Confidence


Eleanor Roosevelt said, “We do not have to become heroes overnight. Just a step at a time, meeting each thing that comes up, seeing it is not as dreadful as it appeared, discovering we have the strength to stare it down.”

Toxic Individuals in the Workplace:

How Can We Protect Our People and Organization?

More and more research has been conducted in recent years on the significant, negative impact that so-called ‘toxic individuals’ have on workplaces. These employees are so difficult to work with, and so dysfunctional in their behaviors, that they render their entire team incapable of functioning effectively.


Leading Others Through Organizational Change:

Strategies and Insights for Leadership Success

Woodrow Wilson said, “If you want to make enemies, try to change something.” Undoubtedly, periods of organizational change are some of the most challenging, and potentially rewarding, times for leaders.

Communication Strategies for Leadership Success


How important is communication to your success as a leader? Both research studies and practical experience scream, “Very important!”

Conflict Resolution Strategies for Leaders


Would you rather have a root canal than step in between team members in conflict? This session may be for you!

Crucial Conversations: 
Skills for Communicating About Difficult Workplace Issues

We’ve all been there—knowing that we have to have that difficult conversation that we are dreading. In a workplace, it might mean talking to a colleague who just missed a critical deadline, confronting a team member about his or her inappropriate behavior, or conversing as a team about issues that need resolved but seem too “hot-button” to even approach. 

Holding Accountable the Under-Performing or Difficult Employee


Employee accountability expert Michael Henry Cohen states, “The employee you hold accountable for poor performance will never cause you as much trouble as those you don’t hold accountable but should.”

Carrots, Sticks, and Other Possibilities:

What Motivates Employees?

Is it pay and benefits? A flexible schedule? Meaningful work? A fun workplace? Verbal praise? This engaging and interactive program addresses the age-old question, “What motivates employees?”

Meeting Facilitation Skills: 

Learn the Skills to Run Productive, Positive, and Efficient Meetings

Even the most skilled and experienced leaders have times when they dread running the upcoming team or project meeting. The diversity of personalities, roles, personal agendas, and communication styles often make meeting facilitation a genuine challenge.

  • Servant Leadership in 2021:

    Leading with Purpose

    Sally Percy (Forbes, 2018) describes this people-centric approach: “Today…people have a lot more choice about how, when and where they work… Servant Leadership ensures that the worker has the opportunity for growth, productivity and workplace satisfaction…this will have a positive impact on their relationships with customers and on the performance of the organization as a whole.” During this engaging, interactive program, we will explore what Servant Leadership—at its most impactful--looks like in today’s organizations. We will start by identifying the top ten characteristics of Servant Leaders, then explore the differences between Command Leadership and Servant Leadership. Finally, each participant will take a closer look at themselves, via a self-assessment of the key traits of Servant Leaders.

  • Emotional Intelligence for Leaders:

    Strategies for Increasing your 'EQ'

    This fascinating, interactive session will look at the many components of what has been deemed ‘Emotional Intelligence’ (i.e., Emotional Quotient/EQ), including the four key areas of Self Awareness, Social Awareness, Self-Management, and Relationship Management. We’ll start by exploring the 25 Emotional Intelligence competencies that are crucial for leadership success, then identify which are most important in your particular workplace role. Finally, we’ll pinpoint several take-home strategies for increasing one’s EQ and thus, becoming more competent and confident in your leadership role, and in all areas of your life.

  • Toolbox 101 for Leaders:

    Understanding Key Roles, Responsibilities, and Expectations

    This interactive, meaty program will delve into what those key leadership traits and behaviors are, and throughout the program, participants will be engaged in applying the principles to their own work.

    • Explore key roles and responsibilities of team leaders, based on well-respected research into how to create strong, productive work teams

    • Learn how to set clear expectations for your people 

    • Learn the importance of, and how to, of giving consistent, timely, and specific feedback to your team members (both positive and corrective)

    • Identify several behaviors of active listeners, and practice active listening skills

    • Compare and contrast body language that is well-received and poorly received

    • Identify ten ways to earn respect among your team members and colleagues…and twenty common managerial behaviors that undercut team members’ motivation to work with excellence

  • The Mentally Strong Leader:

    Strategies for Facing Uncertainty with Quiet Confidence

    In many of our ever-changing industries, today’s leaders are being asked to demonstrate steady fortitude in uncertain and volatile times. This engaging session focuses on how leaders can become consistently mentally strong in order to face these challenges with a quiet confidence that says, “I can face whatever is thrown my way.” Using compelling research and real-life examples, Brenda will provide participants with practical, take-home strategies for remaining positive, level-headed, and assured, i.e., truly the type of leader up to the task of leading their people through whatever the future holds.

  • Toxic Individuals in the Workplace:

    How Can We Protect Our People and Organization?

    We’ll start this engaging session by identifying red flags to watch for in identifying potentially toxic employees. Then, utilizing well-respected research from Kusy and Holloway, we’ll work into several take-home strategies that we, as organizational leaders, can implement at the organizational, team and individual organizational level, to create strong and healthy workplace cultures that toxic employees are not attracted to…and not allowed to thrive.

  • Leading Others Through Organizational Change

    Strategies and Insights for Leadership Success

    This engaging, interactive session is focused on strategies for leaders during the process of organizational change. We’ll discuss several stages that individuals and organizations go through when facing change, including common leadership pitfalls to avoid during the change process. We’ll explore the range of emotions that leaders may encounter in employees and provide practical strategies for preventing and resolving emotionally-charged conflicts. Finally, we’ll discuss strategies for personal strength and resilience during periods of change, understanding that the better equipped you are to personally navigate change, the more dynamic leader you will be for your team.

  • Communication Strategies for Leadership Success

    In this engaging, interactive session, we will explore the many components that comprise excellence as a communicator, particularly when serving in a leadership role. Topics to be covered include setting clear expectations for team members; giving effective praise and feedback; the role of verbal and nonverbal communication; and how to communicate in ways that keep tense conversations calm and productive. You will leave armed with practical, take-home strategies that you can implement immediately in your current position to make you more confident and effective.

  • Conflict Resolution Strategies for Leaders

    For many leaders, dealing with team conflict is a routine and least favorite part of their job. In this interactive session, you will learn practical skills for dealing with difficult team members, as well as two step-by-step frameworks for resolving conflicts: one framework for conflicts in which you are the mediator, and one for when you are a party to the conflict. Join us in identifying your own, natural style of responding to conflict and in learning what to say—and not to say—to keep conflict resolutions calm and productive.

  • Crucial Conversations:

    Skills for Communicating About Different Workplace Issues

    In this session, we will walk step-by-step through a framework for having those difficult conversations in ways that keep the conversation calm and productive. We’ll start by helping participants understand their own natural styles of responding to difficult conversations, then work into learning specific strategies for having difficult conversations with others whose style may be very different from their own.

  • Holding Accountable the Under-Performing or Difficult Employee


    How do you, as a leader, hold accountable a team member who is performing below standards and/or who is just plain difficult to work with? In this session, you will learn several strategies for setting clear expectations for staff, and we will outline a step-by-step approach for giving corrective feedback and following through when an employee is not performing up to those standards.

  • Carrots, Sticks, and Other Possibilities:

    What Motivates Employees?

    We’ll start with a brief history of psychological theories of motivation, then move into several current voices and discoveries regarding what truly motivates employees in 21st century workplaces. We’ll identify the three essential ingredients of workplace motivation and discuss several common workplace practices that tend to squelch employee motivation. You’ll learn how the type of work task influences what motivates employees, and leave armed with practical, take-home strategies for motivating your employees, colleagues, and even yourself.

  • Meeting Facilitation Skills:

    Learn the Skills to Run, Productive, Positive, and Efficient Meetings

    This engaging session will provide participants with practical, take-home strategies to increase their skills and confidence in facilitating productive, upbeat, and efficient meetings. Topics to be covered include soliciting and managing robust and civil idea exchange; preventing and/or addressing common hindrances such as side-bar conversations; and critical pre- and post-meeting work to ensure seamless transition between meetings.



515.295.2379 / FRCOFFEE@NCN.NET


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