PROFESSIONAL

DEVELOPMENT

Strategies for Increasing Your Emotional Intelligence

  • What is Emotional Intelligence?

  • Which facets of Emotional Intelligence are most important to career success?

  • Can Emotional Intelligence actually affect one’s income level?

  • How can I increase my Emotional Intelligence?

Say This. Not That.

Go from ‘Not the Best Choice of Words’ to ‘Tactful and Effective’

Sir Isaac Newton wisely stated, “Tact is the art of making a point without making an enemy.” No doubt, a lack of tact can seriously undermine one’s image as a professional.

Energy Boosters!

Simple Strategies for Overcoming Stress and Increasing Your Vibrancy

Even the most dynamic professionals have times when stress and a heavy workload wear us down…leaving us feeling lackluster and lethargic. 

Success Strategies for Times of Change

It has been said that the only real certainty in life is change. An ability to navigate change at work and home with strength, optimism, and an open mind affects not only your success in these areas, but also your happiness and peace of mind. 

The Five Generations Workplace in 2019:

Recognize and Appreciate the Unique Perspectives of Your 5G Colleagues

Gen X, Millennials, Baby Boomers, Radio Babies, and Gen Z…that’s five generations of colleagues, working side by side each day!

Skills for Handling Workplace Conflicts:

Being Thoughtful of Both People and Results

We’re all going to be faced with conflicts and disagreements with others throughout our lives. For most of us, it’s our least favorite part of living with, and working with, other people. The good news is that there are some simple techniques you can learn to increase your skills and confidence in dealing with conflicts—at work and at home—in more peaceful, effective ways.

MORE PROFESSIONAL DEVELOPMENT PROGRAMS

That Sweet Blend

Strategies for Achieving Tremendous Success When Working Toward a Common Goal

 

Baseball Hall of Famer Babe Ruth once stated, “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”

Exceptional Customer Service:

Create an Impressive Reputation for Your Organization

 

According to TARP Institute research, for every customer who complains to a company, there are 26 other unhappy customers that the company never hears from. Unfortunately, that person may be voicing his/her complaint to everyone they meet! 

Exceptional Internal Customer Service:

The Why and How-To of Providing Superior Service to Your Internal Clients

University of Maryland’s Benjamin Schneider states, “There’s a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services…It’s almost impossible to provide good external service if your organization is not providing good internal service.” 

Rally Your Communication Mojo!

Increase Your Effectiveness as a Communicator at Work

 

If you had to rate your communication skills on a scale of 1 to 10, what number would you give yourself? 

Without Saying a Word:

The Power of Nonverbal Communication in the Workplace

 

Research from UCLA tells us that 55% of what people pick up from us in communicating is through our body language. 

THE FINAL FEW PROFESSIONAL DEVELOPMENT PROGRAMS

Excellence in Sales and Customer Service

The focus of this engaging, interactive program is on how to build long-term relationships with customers, through exceptional sales and service, such that they want to turn to you again and again to meet their product and service needs.

Doing More With Less: 

Time Management Strategies for Multi-Tasking Employees

 

In this era of budget cuts and reductions in staff, it seems everyone is wearing more hats and carrying more responsibilities than they would choose to have for themselves.

Create a Healthy Work/Life Balance

 

Author Julie Morgenstern states, “Mastering your work/life balance is not just a nice idea--it’s necessary...Creating a vibrant personal life is one of the best investments you can make in your work.”

I Dare You…to Create Positive Changes in Your Life!

 

A classic REO Speedwagon song says, “If you’re tired of the same old story, turn some pages.” Many times, it seems we get stuck in a pattern of the same old stuff of life, day in and day out. Has it been too long since you’ve made any refreshing life changes? 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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515.295.2379 / FRCOFFEE@NCN.NET

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