PROFESSIONAL

DEVELOPMENT

Strategies for Increasing Your Emotional Intelligence

  • What is Emotional Intelligence?

  • Which facets of Emotional Intelligence are most important to career success?

  • Can Emotional Intelligence actually affect one’s income level?

  • How can I increase my Emotional Intelligence?

Say This. Not That.

Go from ‘Not the Best Choice of Words’ to ‘Tactful and Effective’

Sir Isaac Newton wisely stated, “Tact is the art of making a point without making an enemy.” No doubt, a lack of tact can seriously undermine one’s image as a professional.

Energy Boosters!

Simple Strategies for Overcoming Stress and Increasing Your Vibrancy

Even the most dynamic professionals have times when stress and a heavy workload wear us down…leaving us feeling lackluster and lethargic. 

Success Strategies for Times of Change

It has been said that the only real certainty in life is change. An ability to navigate change at work and home with strength, optimism, and an open mind affects not only your success in these areas, but also your happiness and peace of mind. 

The Five Generations Workplace in 2020:

Recognize and Appreciate the Unique Perspectives of Your 5G Colleagues

Gen X, Millennials, Baby Boomers, Radio Babies, and Gen Z…that’s five generations of colleagues, working side by side each day!

Skills for Handling Workplace Conflicts:

Being Thoughtful of Both People and Results

We’re all going to be faced with conflicts and disagreements with others throughout our lives. For most of us, it’s our least favorite part of living with, and working with, other people. The good news is that there are some simple techniques you can learn to increase your skills and confidence in dealing with conflicts—at work and at home—in more peaceful, effective ways.

MORE PROFESSIONAL DEVELOPMENT PROGRAMS

That Sweet Blend

Strategies for Achieving Tremendous Success When Working Toward a Common Goal

 

Baseball Hall of Famer Babe Ruth once stated, “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.”

Exceptional Customer Service:

Create an Impressive Reputation for Your Organization

 

According to TARP Institute research, for every customer who complains to a company, there are 26 other unhappy customers that the company never hears from. Unfortunately, that person may be voicing his/her complaint to everyone they meet! 

Exceptional Internal Customer Service:

The Why and How-To of Providing Superior Service to Your Internal Clients

University of Maryland’s Benjamin Schneider states, “There’s a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services…It’s almost impossible to provide good external service if your organization is not providing good internal service.” 

Rally Your Communication Mojo!

Increase Your Effectiveness as a Communicator at Work

 

If you had to rate your communication skills on a scale of 1 to 10, what number would you give yourself? 

Without Saying a Word:

The Power of Nonverbal Communication in the Workplace

 

Research from UCLA tells us that 55% of what people pick up from us in communicating is through our body language. 

THE FINAL FEW PROFESSIONAL DEVELOPMENT PROGRAMS

Excellence in Sales and Customer Service

The focus of this engaging, interactive program is on how to build long-term relationships with customers, through exceptional sales and service, such that they want to turn to you again and again to meet their product and service needs.

Doing More With Less: 

Time Management Strategies for Multi-Tasking Employees

 

In this era of budget cuts and reductions in staff, it seems everyone is wearing more hats and carrying more responsibilities than they would choose to have for themselves.

Create a Healthy Work/Life Balance

 

Author Julie Morgenstern states, “Mastering your work/life balance is not just a nice idea--it’s necessary...Creating a vibrant personal life is one of the best investments you can make in your work.”

I Dare You…to Create Positive Changes in Your Life!

 

A classic REO Speedwagon song says, “If you’re tired of the same old story, turn some pages.” Many times, it seems we get stuck in a pattern of the same old stuff of life, day in and day out. Has it been too long since you’ve made any refreshing life changes? 

  • Strategies for Increasing Your Emotional Intelligence

      

    This fascinating, interactive session will look at the many components of what has been deemed ‘Emotional Intelligence’ (i.e., Emotional Quotient/EQ), including the four key areas of Self Awareness, Social Awareness, Self-Management, and Relationship Management. We’ll start by exploring the 25 Emotional Intelligence competencies that are critical for career success, then identify which are most important in your particular workplace role. Finally, we’ll pinpoint several take-home strategies for increasing one’s EQ and thus, becoming more competent and confident in your professional role, and in all areas of your life.

  • Say This. Not That.

    Go from ‘Not the Best Choice of Words’ to ‘Tactful and Effective’

    This engaging and upbeat session will start with a basic definition—and several synonyms—of tact: Finesse, Thoughtfulness, Common Sense, Subtlety, Good Manners. We’ll then work into several strategies for being more tactful in everyday interactions, including twenty-five words and phrases to avoid, and several common workplace communications, along with ‘less’ and ‘more’ tactful wording. Finally, we will discuss several user-friendly strategies for communicating tactfully and effectively…when the conversation is tense.

  • Energy Boosters!

    Simple Strategies for Overcoming Stress and Increasing Your Vibrancy

    This engaging, user-friendly session will provide practical strategies for rekindling your spark of energy and vibrancy to make you more successful personally and professionally. Brenda will share current research and insights into what gives and takes energy from us, including concepts such as the Tetris Effect, Best Self/Worst Self, and what the Glazed Donut study might teach us about being a happier, more positive person. Join us for this interactive session, and leave armed with strategies you can use immediately to make you feel more vibrant and deliver your personal best.

  • Success Strategies for Times of Change

      

     

    This engaging, interactive session will provide practical, take-home strategies for approaching change in ways that lead to successful outcomes. We’ll discuss common stages that individuals and organizations go through when facing change, including how to overcome specific obstacles such as fear of the unknown and conflicts with others going through the change process with you. Reluctance to change is a normal human emotion but learning skills for confidently navigating change sets you up for a bright future…personally and professionally.

  • The Five Generations Workplace in 2020:

    Recognize and Appreciate the Unique Perspective of Your 5G Colleagues

    This fun, interactive program is designed to increase understanding of, and respect for, the different perspectives that each generation might bring to the workplace, based upon their shared life experiences. Brenda will start by defining the age ranges of each generation, then she will share what current research has to say about each generation…including the flattering and not-so-flattering characteristics! As well, each generation will get an opportunity to collaborate and share their unique viewpoints during the program. Please join us for this energy-packed, highly engaging program, and leave with insights to enhance mutual respect and maximize your 5G team’s potential.

  • Skills for Handling Workplace Conflicts:

    Being Thoughtful of Both People and Results

    Join us in identifying your own, natural style of responding to conflict and in learning what to say—and not to say—to keep difficult conversations calm and productive. Attendees will leave armed with practical, take-home strategies for ‘fighting fair’ and experiencing the power that comes with approaching conflicts in ways that are considerate of both people and results.

  • That Sweet Blend

    Strategies for Achieving Tremendous Success When Working Toward a Common Goal

    This engaging, interactive session will focus on strategies for working synergistically as a team to achieve a common goal, despite diverse backgrounds, perspectives, life experiences, and personalities. We’ll identify common hindrances to team success, and provide practical, take-home strategies for communicating, listening, respecting, encouraging, and ultimately, maximizing individual and team capabilities.

  • Exceptional Customer Service:

    Create an Impressive Reputation for Your Organization

    This program is designed to heighten awareness of what comprises excellent customer service in all aspects of your job—from daily interactions with customers, to phone etiquette, to how to respond if a customer complains. We’ll start by introducing the ‘meat and potatoes’ of great customer service, including top criteria that customers use to evaluate service effectiveness, then work into a step-by-step framework for calming and retaining dissatisfied customers. No matter how good a company is at serving customers, there is always room for improvement. You will leave armed with practical, take-home strategies for making your organization’s reputation for customer service the best it can be.

  • Exceptional Internal Customer Service:

    The Why and How-To of Providing Superior Service to Your Internal Clients

    Many organizations have put a great deal of emphasis on training employees to provide exceptional service to their external customers, while neglecting to put any emphasis on internal customer service. Participants in this engaging, interactive session will first identify the make-up of their internal clientele and why providing superior service to these clients is critical to their organizational success. The bulk of the program will then be spent on learning practical, take-home strategies for understanding, and serving with exceptional care, the needs of their internal clientele.

  • Rally Your Communication Mojo!

    Increase Your Effectiveness as a Communicator at Work

    In this engaging, interactive session, we will explore simple strategies for increasing your effectiveness as a communicator, particularly at work. We’ll cover key areas including consideration of your listeners’ perspective; active listening skills; deductive vs. inductive communication; nonverbal communication; and when to use different modes of communication (e.g., email vs. phone). These strategies can be immediately implemented to make you more skillful and effective when you communicate.

  • Without Saying a Word:

    The Power of Nonverbal Communication in the Workplace

    This engaging and practical session will help you become more effective at reading others’ body language…and better understand what you might be saying through your own! We’ll cover several aspects of nonverbal communication, including hand/arm gestures, positions when seated or standing, facial expressions, and hand-shake positions. You’ll learn how to establish a base line for interpreting others’ body language and how to decode universal nonverbal behaviors. Throughout the session, we will incorporate real-life workplace applications, so participants will leave with information that is not only fascinating, but also helpful in successfully working with others.

  • Excellence in Sales and Customer Service

    We’ll start by introducing the ‘meat and potatoes’ of great customer service, including top criteria that customers use to evaluate service effectiveness. The bulk of the program will then be spent exploring, in-depth, six key roles of effective sales people, including strategies for fulfilling each role with excellence. We’ll close out the program with twenty common errors made by those in sales, which tend to drive customers away. Throughout the program, participants will be engaged in practicing new skills and applying them to their particular sales role.

  • Doing More With Less:

    Time Management Strategies for Multi-Tasking Employees

    This practical, user-friendly session is about maximizing the time you have in a day. Topics to be covered include maximizing efficiency, identifying key result areas, prioritizing, avoiding procrastination, creating effective to-do lists, delegating, and setting aside time to complete projects that require greater focus and concentration. We will close the session by taking the Life Balance Quiz and identifying ways to avoid burnout and achieve a healthy, energetic work/life balance.

  • Create a Healthy Work/Life Balance

     As a business owner, wife of 25+ years, and mother of three young adult sons, Brenda Clark Hamilton constantly lives the challenges of creating a healthy balance between responsibilities at work and home. In this engaging session, Brenda will share lessons she’s learned, along with insights from leading voices in the fields of time management and life balance. Participants will take The Life Balance Quiz and learn practical, take-home strategies for prioritizing, maximizing efficiency, delegating, and determining when to say ‘yes’ and ‘no.’

  • I Dare You...to Create Positive Changes in Your Life!

    In this fun, interactive session, you will learn practical strategies for identifying goals and making positive changes in your life. Whether it be a desire to reduce your debt, get physically fit, go white-water rafting, or advance in your career, we will jump-start your momentum in the direction of identifying your own personal goals and in taking steps to make those rewarding life changes really happen.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

COPYRIGHT © 2020 BRENDA CLARK HAMILTON, INC.

515.295.2379 / FRCOFFEE@NCN.NET

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