PROFESSIONAL

DEVELOPMENT

Be a 'Lovable Star': Emotional Intelligence Strategies for Success at Work & Home

Harvard researcher Amy Cuddy coined the term ‘Lovable Star’ to describe people whom we love to work with, have as our leaders, and do business with. She says these people possess two traits, both related to Emotional Intelligence. During this fascinating, interactive session, you will learn what those traits are, along with several user-friendly strategies for increasing your Emotional Intelligence.

 

Say This. Not That.

Go from ‘Not the Best Choice of Words’ to ‘Tactful and Effective’

Sir Isaac Newton wisely stated, “Tact is the art of making a point without making an enemy.” No doubt, a lack of tact can seriously undermine one’s image as a professional.

This Is Not My First Rodeo!

Strategies for Resilience During Stressful Times

One of the most valuable traits for success in life is resilience. Resilience is the ability to keep moving forward despite challenges, and the strength to recover quickly from setbacks. This engaging, interactive session will provide practical, research-based strategies for developing your personal resilience, that will benefit you at work and home. 

Who Is the Newest Kid on the Block?

Anticipating Generation 'Z' in the Workplace

While much has been written and spoken about Millennials, there actually is a new, younger generation entering today's workplaces: Generation Z. 

 

The Five Generations Workplace in 2022:

Recognize and Appreciate the Unique Perspectives of Your 5G Colleagues

Gen X, Millennials, Baby Boomers, Radio Babies, and Gen Z…that’s five generations of colleagues, working side by side each day!

 

Skills for Handling Workplace Conflicts:

Being Thoughtful of Both People and Results

We’re all going to be faced with conflicts and disagreements with others throughout our lives. For most of us, it’s our least favorite part of living with, and working with, other people. The good news is that there are some simple techniques you can learn to increase your skills and confidence in dealing with conflicts—at work and at home—in more peaceful, effective ways.

MORE PROFESSIONAL DEVELOPMENT PROGRAMS

"Please Don't Put Garlic Salt in My Frosting!"

Strategies for Making Your Workplace Culture as 'Sweet' as Possible

 

What is workplace culture, and what does it have to do with garlic salt? In simple terms, workplace culture is, “…how employees’ hearts and stomachs feel about Monday morning on Sunday night.” (Marklein) In this upbeat, interactive session, Brenda will share user-friendly strategies to help create the type of workplace culture that makes people look forward to coming to work.

Exceptional Customer Service:

Create an Impressive Reputation for Your Organization

 

According to TARP Institute research, for every customer who complains to a company, there are 26 other unhappy customers that the company never hears from. Unfortunately, that person may be voicing his/her complaint to everyone they meet! 

Exceptional Internal Customer Service:

The Why and How-To of Providing Superior Service to Your Internal Clients

University of Maryland’s Benjamin Schneider states, “There’s a remarkably close and consistent link between how internal customers are treated and how external customers perceive the quality of your organization’s services…It’s almost impossible to provide good external service if your organization is not providing good internal service.” 

Rally Your Communication Mojo!

Increase Your Effectiveness as a Communicator at Work

 

If you had to rate your communication skills on a scale of 1 to 10, what number would you give yourself? 

Without Saying a Word:

The Power of Nonverbal Communication in the Workplace

 

Research from UCLA tells us that 55% of what people pick up from us in communicating is through our body language. 

THE FINAL FEW PROFESSIONAL DEVELOPMENT PROGRAMS

Strategies for Success During Times of Change

It has been said that the only real certainty in life is change. An ability to navigate change at work and home with strength, optimism, and an open mind affects not only your success in these areas, but also your happiness and peace of mind. 

Doing More With Less: 

Time Management Strategies for Multi-Tasking Employees

 

In this era of budget cuts and reductions in staff, it seems everyone is wearing more hats and carrying more responsibilities than they would choose to have for themselves.

Create a Healthy Work/Life Balance

 

Author Julie Morgenstern states, “Mastering your work/life balance is not just a nice idea--it’s necessary...Creating a vibrant personal life is one of the best investments you can make in your work.”

Taking Care of You, As You've Been Taking Excellent Care of So Many Others

When prioritizing the many responsibilities in your life, does your own self-care appear low on the list? Do you feel like your personal rejuvenation often takes a back seat to just about everything else in your life?